SunTrust Mortgage Review | The Ascent

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Top perks

Flexible mortgage options

SunTrust’s wide home loan selection will suit many types of borrowers. In addition to all the standard mortgage loans, SunTrust has several low down payment options — as well as jumbo loans of up to $3 million.

Good for low-income borrowers

SunTrust has several mortgage loan options for low- and moderate-income home buyers. The down payment requirement on affordable SunTrust mortgages is between 0% and 5%, depending on the home loan type. Best of all, some of those programs come with reduced private mortgage insurance (PMI) requirements.

Gift funds allowed

SunTrust’s mortgages allow you to pay all or a portion of your down payment and closing costs with money you received as a gift from an approved source.

Loans for high income professionals

SunTrust offers a physician loan program for medical professionals. These could include lower rates, favorable repayment terms, and PMI-free loans with low down payment requirements. Medics with high earning potential who may be too new in the field to have amassed a large down payment should check out SunTrust.

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SunTrust also offers a similar jumbo loan with special terms for nonmedical high-income households.

HELOCs available

If you are considering a home equity line of credit (HELOC), SunTrust may be the lender for you. HELOC rates are already low compared to other financing options, and SunTrust reduces the rate further if you sign up for automatic payments.

Technology

When it comes to technology, both SunTrust and BB&T offer cutting-edge mobile apps to help borrowers through the application and mortgage management processes. The BB&T banking app is ranked #1 in the 2020 J.D. Power U.S. Banking Mobile App Satisfaction study.

Mortgage benefits for SunTrust Premier Program members

Any qualified SunTrust customer (with at least $100,000 in liquid assets at the bank) can get a mortgage for up to $1 million with a 10% down payment — without paying PMI.

Educational resources

The information on SunTrust’s website is easy to navigate and understand. Among the many well-organized resource sections, you’ll find a helpful library of content for homeowners, including calculators, a home buyer checklist, and a comprehensive downloadable buying guide.

Experienced hands

Established in 1891, SunTrust is a veteran in the mortgage lending business. In fact, it’s recognized as one of the best mortgage lenders in the industry. SunTrust was ranked in the top seven in the J.D. Power 2020 U.S. Primary Mortgage Servicer Satisfaction Study.

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What could be improved

Online prequalification tool

At SunTrust, you’ll only find the mortgage rates for the most well-qualified applicants online. You’ll have to fill in your information and talk to a loan officer to find out what rate you’d be offered.

Mortgage origination customer service

Although SunTrust gets high marks for loan servicing, it scores below average in the most recent (2019) J.D. Power survey for mortgage origination. For clarification: Mortgage originators give you your loan, whereas loan servicers collect your monthly payment and manage things like your insurance and tax payments.

Limited eligibility

Neither SunTrust nor BB&T has a physical branch presence in all 50 states, nor do they cover the entire country when combined as Truist.

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