Guaranteed Rate Mortgage Review | The Ascent

Top perks


Guaranteed Rate’s website is extremely customer-friendly — it’s easy to navigate and find information. In very few clicks, you can find out what loans and terms are available, what loan might be right for you, and what today’s mortgage rates are.


Guaranteed Rate mortgage offers robust digital mortgage technology that can make the loan process easier and faster. Most loan documents can be signed online, and you can arrange to provide any required ink signatures in the location of your choice. Because so much can be completed in advance, the actual loan closing can be as brief as 10 minutes.

Down payment assistance programs

Guaranteed Rate mortgage participates in several low down payment programs designed to help borrowers get a home loan even if they can’t make a 20% down payment. Those programs include:

  • HomeReady
  • HomePossible┬«
  • Fannie Mae 97%
  • Freddie Mac HomeOne

Neighborhood data

Click “Research” from the main menu on Guaranteed Rate’s website to go to the “Know Your Neighborhood” page. Enter a zip code or city name to find out what letter grade the area earns. The website returns detailed results, including market trends, population trends, and school data.

What could be improved

Customer satisfaction

In the 2019 J.D. Power U.S. Primary Mortgage Origination Satisfaction study, Guaranteed Rate mortgage scores “about average,” with 846 out of 1,000 points.

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Guaranteed Rate earns just a B+ from the Better Business Bureau, which reflects a government action against the lender in 2020. Guaranteed Rate was found to have knowingly certified ineligible loans for the FHA loan and VA loan programs. Guaranteed Rate corrected problems before and after the case, and the government gave Guaranteed Rate credit for this self-correction.

Both of these ratings represent room for improvement.

Cost transparency

When the affordability calculator returns interest rates, it’s not clear whether Guaranteed Rate mortgage is assuming the borrower will pay for mortgage points. It’s very possible that the low rates come at a cost. You need to talk to a loan officer to find out more.


Guaranteed Rate only makes mortgage loans. If you’re considering a cash-out refinance, a home equity line of credit (HELOC), or a home equity loan, research other mortgage lenders.

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