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Frequently Asked Questions
We’ve received some feedback from some producers and wanted to address some of the issues via email to answer these questions that you, too, may have. These questions can also be found in our FAQ.
When are you open for business?
These hours are posted on the doors and on the front page of the website (it was requested I put them at the bottom of each email I send out but I don’t think that is necessary).
We are open Mondays and Tuesdays from 1pm to 5pm. Wednesdays and Thursdays from 1pm to 9pm.
The studio is open Wednesdays from 3pm to 9pm and Thursdays from 1pm to 9pm.
How do we communicate when there are issues? We will address station issues as soon as we are aware of the problem. We do receive automatic notification when the station goes down. But if you notice something that may be affecting the channel, call us and email us. See the contact information below. Please note we will deal with technical issues with individual shows as soon as possible during work hours. If we notice issues with your show files, we will let you know as soon as possible.
Contact information (this information is posted on the website under “Contact Us”)
Phone: For information on Seattle Community Media, please call our main number 206-934-3937.
Email: If you have a general question, please email it to firstname.lastname@example.org. If you have a technical issue, please email it to email@example.com.
If the station is not broadcast or you note some other major issue, please call 206-934-3937 and email us at firstname.lastname@example.org.
When is the Open Media Platform launching?
We are expecting to launch it at the beginning of January. The complicated setup on our end will make it seem very simple and intuitive to use on your end. Thanks for your patience, we think it will have been worth the wait. We will let you know in December when trainings on the new system will begin. Also, look for us to be scheduling a Producer Meeting in early January. Many thanks to Denver Open Media and Erin, our Developer.
What about show length?
We have asked that you produce your shows to be 28:00 minutes for the half hour program slots and 58:00 minutes for hour program slots, same as the prior operators. One significant difference is that if you run slightly over or under, within a minute, we will still run your program. You will not get demerits or anything like that.
What about Title, Credits and Contact Information on shows?
All shows should have a title at the beginning of the program and end with credits and contact information. It only makes sense if you want your viewers to know what they watched and if you want them to be able to contact you or order a copy of the show. We do get callers asking us for information about show guests but they never saw a show title and have no idea what they were watching. We try to guess, but providing this information would make it much easier for your audience to connect with you. Then again, we probably won’t prevent your show from airing if it does not have these vital bits of information.
What about the audio missing from shows?
We still get reports of no audio on some programs. Please let us know if you see a program with no audio and let us know what part of town you are in. Generally, if the video file is playing and you see video, the audio available on the file must be playing too.
As you may be aware, the former operators historically had an issue of broadcasting only one channel of audio. We were able to get to the bottom of this and Comcast fixed the issue and SCM now broadcast in stereo. But many show files produced prior to our involvement have only one channel of audio. In fact, we understand that any show produced live in the large studio at SCAN was recorded and broadcast only with right channel audio, and at a low volume level.
We have just heard that a particular show, a rerun, aired with no audio. We checked the show file and the show, which was a live show done in the large studio, has audio and only in the right channel.
What does all this mean? A couple things…
-If you are uploading an older show for broadcast, be sure there is audio in both channels. If the audio is only in a single channel and you can remix to mono and upload the new file, you’ll solve the issue. If you aren’t sure what to do, call or email us.
-A viewer not hearing audio on this particular program could also mean that the fix Comcast made may have only fixed the stereo issue for some viewers and not all.
-It is possible the viewer had his television set up to only hear only one of the audio channels and it happened to be the one with no audio for this particular program.
What about the production quality of the shows?
We are here to facilitate getting your show on the air. If you feel you can improve the audio, the lighting, the camerawork or anything else about your production and want feedback from us, please ask. We are happy to help. At the same time, you, as producer of your show, you may be happy with your show’s production qualities, qualities others might think need improving. As the operators, we are not in the position to judge. We will let you know if we feel the program is unwatchable or if elements of your program have the capability of damaging our broadcast gear. We will not broadcast programs that have the capability of damaging gear.
Posted: 02/24/2017Working to Resolve
Posted: 02/23/2017Scheduling Options Tab will no longer work to schedule programs.
Posted: 02/14/2017You can now make payments on this website
Posted: 02/14/2017Next Week: Producers will select repeats
Posted: 02/13/2017Studio B closed for No Help Monday and no phone support
Posted: 02/09/2017New "Season" Starts Monday, March 6, 2017